OrthoGenix Blog / Precision-Fabricated Custom Foot Orthotics for Australian Clinicians and Allied Health Practices

Precision-Fabricated Custom Foot Orthotics
for Australian Clinicians and Allied Health Practices

OrthoGenix - Custom Orthotics and Medical Footwear Manufacturer | TGA Approved | Sydney, Australia | orthogenix.com.au

By OrthoGenix | Medically Reviewed by Dr. Sayed Ahmed (PhD, Pedorthics) on 13 September, 2026

ORTHOGENIX

OrthoGenix manufactures TGA-approved, precision-fabricated custom foot orthotics and supplies them directly to podiatrists, orthotists, pedorthists, physiotherapists, prosthetists and allied health practices across Australia. This article covers what we manufacture, how clinicians order and what supply arrangements are available for individual clinics, wholesale accounts and OEM partners.

The Custom Orthotic Range

OrthoGenix manufactures two types of custom foot orthotics: 3D printed and heat-moulded. Both are produced under certified pedorthic oversight at our Sydney facility and dispatched Australia-wide.

3D printed custom orthotics are fabricated directly from digital scan data using additive manufacturing.

The orthotic geometry is specified in a CAD design environment by our certified pedorthic team before production begins. Materials include nylon and TPU. 3D printed orthotics suit complex or asymmetric presentations, patients requiring variable density zones across the device and cases where digital file storage for consistent reordering is a clinical or logistical advantage.

Heat-moulded orthotics are shaped from thermoplastic materials - typically EVA foam or polypropylene - using a physical or digital model of the patient's foot.

Heat moulding remains the preferred fabrication method for many standard corrections, high-volume clinical presentations and cases where chairside adjustment is likely to be needed post-fitting.

Fabrication Method	Typical Use Case	Primary Materials	Turnaround
3D Printed	Complex, asymmetric or multi-planar deformity	Nylon, TPU	4-6 weeks
Heat-Moulded	Standard corrections, high-volume clinical orders	EVA foam, polypropylene	4-6 weeks

Both methods are available through a single OrthoGenix partner account. The clinical team can advise on which fabrication method suits a given presentation.

OEM and private-label orthotic manufacturing is also available for distributors and retailers seeking to supply custom orthotics under their own brand. B2B supply agreements, wholesale accounts and private label arrangements are discussed at the partner onboarding stage.

The Ordering Workflow for Clinicians

Ordering custom orthotics through OrthoGenix is a five-step digital process. It is designed to reduce administrative friction and eliminate the handling and postal transit variables that affect traditional casting-based supply chains.

STEP 1

Register as a partner.

Set up a partner account at orthogenix.com.au. Registration gives access to the OG Scan app, the partner portal and the OrthoGenix clinical team. New partners receive onboarding support to integrate the workflow into their existing practice.

STEP 2

Capture a 3D foot scan.

Use OG Scan on an iPhone or iPad to capture a precise three-dimensional scan of the patient's foot during the clinical appointment. The app guides the clinician through patient setup, scanning, photo and video capture. For clinics that prefer traditional methods, plaster cast submission is also accepted.

STEP 3

Submit clinical notes and prescription.

Complete the digital order form inside the partner portal. Clinical notes, prescription details and scan data are submitted together in a single action. There is no separate email chain or phone call required.

STEP 4

Clinical review and production.

Every submission is reviewed by OrthoGenix's certified pedorthic team before production begins. This review confirms prescription specifications and catches any ambiguities before manufacturing rather than after. Custom orthotics typically take four to six weeks from order confirmation to dispatch.

STEP 5

Delivery Australia-wide.

Finished devices are dispatched from our Sydney facility. In-stock items dispatch the following business day. Custom orthotics are delivered to clinics across Australia, with freight logistics confirmed at the time of ordering.

Compliance, Quality and Funding

COMPLIANCE

✓

OrthoGenix custom foot orthotics are TGA-approved medical devices. For podiatrists, orthotists, pedorthists and physiotherapists ordering on behalf of patients, TGA approval means the manufacturing process meets the therapeutic standards required for clinical prescription and funding scheme documentation.

QUALITY

Every order is reviewed by a certified pedorthic team before production begins. This is not a processing formality - it is a clinical quality assurance step. Ambiguous or incomplete prescriptions are queried and resolved before manufacturing starts. This reduces the remake cycle and the administrative burden on the prescribing clinician.

FUNDING

Custom orthotics supplied through OrthoGenix are compatible with a range of Australian funding pathways. Clinicians and practice managers can access funding documentation support for NDIS, DVA, Enable NSW, Workers Compensation and private health ancillary cover. Home Care Packages may also apply for eligible patients. Our team can advise on documentation requirements for each scheme.

NDIS DVA Enable NSW Workers Compensation Private health ancillary cover Home Care Packages

Supply Arrangements

OrthoGenix supports a range of supply arrangements to suit clinics of different sizes and volumes.

Individual clinic orders are the standard arrangement for most partner practices.

Orders are placed through the partner portal on a per-patient basis. There are no minimum order requirements for standard partner accounts.

Wholesale and bulk accounts are available for high-volume clinics, rehabilitation centres and aged care services ordering custom orthotics at scale.

Wholesale account arrangements include consolidated invoicing and streamlined reordering through the partner portal.

OEM and private-label manufacturing is available for distributors and retailers wanting to supply custom orthotic insoles under their own brand.

OEM manufacturing through OrthoGenix covers design, fabrication and packaging to the client's specification. TGA compliance documentation is available for all OEM products.

For all supply arrangements, the onboarding process is straightforward. Register as a partner, complete a brief account setup and the clinical team will confirm your account configuration and walk you through the ordering workflow.

Frequently Asked Questions

How does a clinic order custom foot orthotics from a manufacturer?

Register as an OrthoGenix partner at orthogenix.com.au, download OG Scan and submit orders through the partner portal. Each order includes the patient's 3D foot scan, clinical notes and prescription details. The clinical team reviews every submission before production begins. In-stock items dispatch the following business day; custom orthotics typically take four to six weeks.

What is the typical turnaround time for custom orthotics in Australia?

Custom orthotics through OrthoGenix typically take four to six weeks from order confirmation to dispatch. This covers prescription review, CAD design, fabrication and quality assurance. In-stock prefabricated items dispatch the following business day. Turnaround for specific configurations is confirmed at the time of order review.

What is the difference between 3D printed and heat-moulded custom orthotics?

3D printed orthotics are fabricated directly from digital scan data using additive manufacturing, offering high precision and repeatability for complex presentations. Heat-moulded orthotics use thermoplastic materials shaped over a physical or digital model. Both are clinically effective; the right choice depends on the patient's presentation and the clinical goals of the prescription.

Do custom orthotics qualify for NDIS, DVA or private health fund coverage?

Yes, in many cases. Custom orthotics prescribed through OrthoGenix are TGA-approved and compatible with NDIS, DVA, Enable NSW, Workers Compensation and private health ancillary cover. Eligibility depends on the individual patient's plan or policy. OrthoGenix provides documentation support for all major Australian funding schemes.

Can allied health practices get custom orthotics under their own brand?

Yes. OrthoGenix offers OEM and private-label orthotic manufacturing for distributors, retailers and allied health practices wanting to supply under their own brand. This covers design, fabrication, packaging and compliance documentation. OEM arrangements are discussed at the partner onboarding stage.

What information does a clinician need to submit to order custom orthotics?

A completed 3D foot scan via OG Scan or a plaster cast submission, along with clinical notes and a prescription specifying shell material and rigidity, posting requirements, top cover material, any modifications and capture method. The more complete the prescription, the less likely a clinical query before production begins.

Are custom orthotics manufactured in Australia TGA approved?

OrthoGenix custom orthotics are TGA-approved medical devices manufactured at our Sydney facility. TGA approval means the manufacturing process meets Australian therapeutic device standards and that the products are appropriate for clinical prescription and funded care documentation.

Who manufactures custom orthotics for podiatry clinics in Australia?

OrthoGenix is a Sydney-based custom orthotic manufacturer supplying podiatrists, orthotists, pedorthists, physiotherapists, prosthetists and allied health practices across Australia. We manufacture both 3D printed and heat-moulded orthotics under certified pedorthic oversight with TGA-approved manufacturing processes.

Can allied health clinics order custom orthotic insoles online?

Yes. OrthoGenix's partner portal allows clinicians to submit orders digitally, including scan data, clinical notes and prescription details, in a single submission. Order status is tracked through the portal. There is no need for phone or email follow-up to confirm receipt or check production status.

ORTHOGENIX

TGA-Approved, Clinician-Ready, Australia-Wide

OrthoGenix is built for the B2B supply needs of Australian allied health practices. TGA-approved manufacturing, certified pedorthic oversight, a digital ordering workflow and flexible supply arrangements - from individual clinic accounts to OEM manufacturing - make us a practical, reliable manufacturing partner for podiatrists, orthotists, pedorthists, physiotherapists and prosthetists ordering custom orthotics across Australia.

If you are evaluating a custom orthotics manufacturer or looking to consolidate your orthotic supply chain, the partner onboarding process starts with a single registration.

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Become an OrthoGenix Supply Partner →

OrthoGenix Blog / Precision-Fabricated Custom Foot Orthotics for Australian Clinicians and Allied Health Practices

Precision-Fabricated Custom Foot Orthotics for Australian Clinicians and Allied Health Practices

The Custom Orthotic Range

3D printed custom orthotics are fabricated directly from digital scan data using additive manufacturing.

Heat-moulded orthotics are shaped from thermoplastic materials - typically EVA foam or polypropylene - using a physical or digital model of the patient's foot.

The Ordering Workflow for Clinicians

Register as a partner.

Capture a 3D foot scan.

Submit clinical notes and prescription.

Clinical review and production.

Delivery Australia-wide.

Compliance, Quality and Funding

Supply Arrangements

Individual clinic orders are the standard arrangement for most partner practices.

Wholesale and bulk accounts are available for high-volume clinics, rehabilitation centres and aged care services ordering custom orthotics at scale.

OEM and private-label manufacturing is available for distributors and retailers wanting to supply custom orthotic insoles under their own brand.

Frequently Asked Questions

How does a clinic order custom foot orthotics from a manufacturer?

What is the typical turnaround time for custom orthotics in Australia?

What is the difference between 3D printed and heat-moulded custom orthotics?

Do custom orthotics qualify for NDIS, DVA or private health fund coverage?

Can allied health practices get custom orthotics under their own brand?

What information does a clinician need to submit to order custom orthotics?

Are custom orthotics manufactured in Australia TGA approved?

Who manufactures custom orthotics for podiatry clinics in Australia?

Can allied health clinics order custom orthotic insoles online?

TGA-Approved, Clinician-Ready, Australia-Wide

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