OrthoGenix Blog / NDIS and DVA Provider Australia - Approved Footwear and Orthotics Support

NDIS and DVA Provider Australia -
Approved Footwear and Orthotics Support

Medically Reviewed by Dr. Sayed Ahmed (PhD, Pedorthics) on 20 April 2026

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Supporting Access to Funded Footwear, Orthotics and Clinical Care

Accessing the right foot care and medical-grade footwear should not be complicated. At OrthoGenix, We are an experienced NDIS and DVA provider supporting individuals in accessing funded solutions that improve mobility, reduce pain and support long-term health.

We also assist clients through Enable NSW, Workers' Compensation, CTP Insurance, Home Care Packages and other major Australian funding schemes. Our team works closely with participants, veterans, case managers and referring health professionals to deliver practical, clinically guided outcomes across podiatry, orthotics and medical footwear.

Understanding the Funding Schemes Available in Australia

A range of government and insurance-based funding schemes exist to help Australians access essential foot care and therapeutic footwear. Understanding which scheme applies to you is the first step toward getting the support you need.

NDIS – Supports individuals living with permanent and significant disabilities

DVA – Supports eligible veterans and their dependants with service-related or age-related health needs

Enable NSW – Assists eligible NSW residents in accessing assistive technology and therapeutic supports including footwear

Workers' Compensation – Covers therapeutic footwear and orthotic treatment for individuals with workplace injuries

CTP Insurance - Motor accident claimants in NSW and other states may access funded orthotics and footwear as part of their injury management plan

Home Care Packages - Older Australians on a government-funded Home Care Package may use their allocation toward podiatry, orthotics and therapeutic footwear

Chronic Disease Management Plans - Medicare-subsidised podiatry consultations including footwear assessment may be available through a GP-managed CDM plan

While each scheme has its own eligibility criteria and funding structure, all are designed to help people maintain independence, mobility and quality of life.

Funded Footwear and Orthotic Solutions That Make a Difference

Through NDIS, DVA and other approved funding schemes, eligible individuals may be able to access:

  • Custom orthotics and insoles
  • Medical-grade and therapeutic footwear
  • Diabetic and wide fit footwear
  • Footwear modifications and adjustments
  • Support for complex foot conditions and mobility issues

These solutions are designed to reduce pressure, improve alignment and help prevent further complications. As an experienced provider, we ensure every recommendation is clinically appropriate and aligned with your funding plan or insurance claim.

Personalised Assessments and Clinical Guidance

Every patient begins with a detailed assessment to understand their condition, mobility goals and funding situation. Our team - including Certified Pedorthists (C.Ped) and AHPRA-registered allied health professionals - will:

  • Assess foot structure, gait and pressure distribution
  • Review medical history and existing supports
  • Liaise with your podiatrist, GP or case manager where needed
  • Prepare clinical documentation to support your funding application or claim
  • Recommend appropriate orthotics or footwear solutions

"Our role is not just to fit the right shoe or orthotic - it is to ensure every patient can access the clinical solution they need through whatever funding pathway is available to them. No one should miss out on appropriate care because navigating the system feels too hard."

- Dr. Sayed Ahmed, PhD (Pedorthics) - Founder, OrthoGenix

Patients Eligible to Access Funded Footwear and Orthotic Support

You may be eligible for funded support if you:

  • Live with a disability affecting mobility or foot function
  • Have a chronic condition requiring specialised footwear or orthotics
  • Are a veteran with service-related or age-related foot concerns
  • Have sustained a workplace or motor vehicle injury affecting your feet or lower limbs
  • Are an older Australian managing foot health through a Home Care Package
  • Require orthotics or footwear to maintain independence and prevent further deterioration

Understanding eligibility across multiple schemes can feel unclear. Our team guides you through the process step by step, identifying the most appropriate funding pathway for your situation.

Simple Guidance Through the Funding and Claims Process

Navigating funded care does not need to be overwhelming. At OrthoGenix, we help simplify:

  • Understanding your plan, policy or package and the supports available
  • Preparing clinical documentation and justification reports
  • Coordinating with case managers, insurers and healthcare providers
  • Supporting claims for footwear and orthotics across NDIS, DVA, Workers' Compensation, CTP and Home Care Packages

Whether you are new to the system or already funded, our team ensures a smoother, more confident experience from assessment through to delivery.

A Trusted Provider Across Sydney and Australia

As a registered NDIS and DVA provider, OrthoGenix delivers coordinated care across:

  • Podiatry
  • Orthotics and custom insoles
  • Medical-grade and diabetic footwear
  • Wide fit and extra depth therapeutic footwear
  • Ongoing adjustments and follow-up care

By keeping everything under one roof, we reduce delays and ensure continuity of care for participants, veterans and all funded clients.

Clinical Standards and Certifications

OrthoGenix is staffed by Certified Pedorthists (C.Ped) and AHPRA-registered Podiatrists. Our products and services meet Australian therapeutic device standards and align with Diabetes Australia, NDIS Quality and Safeguards Commission and DVA provider requirements.

Frequently Asked Questions

01

What is the difference between NDIS and DVA?

NDIS supports people living with permanent disabilities, while DVA provides support to eligible veterans and their families. Each has its own eligibility criteria and funding structure.

02

Can I receive both NDIS and DVA support?

In most cases, individuals receive support from one scheme based on eligibility. Where overlap exists, services are typically coordinated between the two.

03

Are Enable NSW and Home Care Packages different from NDIS?

Yes. Enable NSW supports eligible NSW residents with assistive technology needs, while Home Care Packages are specifically for older Australians managing health at home. Our team can help determine which scheme applies to you.

04

Does funding cover footwear and orthotics?

Yes. NDIS, DVA, Enable NSW, Workers' Compensation, CTP and Home Care Packages may all fund medical-grade footwear and orthotics when clinically justified and included in your plan or claim.

05

Do I need a clinical assessment to access funded footwear?

In most cases, yes. A formal assessment and clinical report are required to justify funding and ensure appropriate treatment is recommended.

06

How do I apply for NDIS or DVA support?

Applications are made directly through the NDIS or the Department of Veterans' Affairs, with supporting medical evidence typically required. Our team can assist with the clinical documentation component.

07

How do I claim footwear under Workers' Compensation or CTP?

Claims are coordinated through your insurer or claims agent. OrthoGenix can provide the clinical assessment reports and product documentation required to support your claim.

08

Can I get custom orthotics through my funding scheme?

Yes. Custom orthotics can be funded across most schemes when deemed clinically necessary to support mobility, function or health outcomes.

Take the Next Step Toward Better Support and Mobility

Access to the right footwear and orthotic support can have a meaningful impact on daily life - from reducing chronic pain to improving confidence in movement. Whether you are accessing NDIS, DVA, Enable NSW, Workers' Compensation, CTP or a Home Care Package, OrthoGenix is here to help you make the most of your entitlements with solutions that are practical, effective and tailored to your needs.

OrthoGenix - Certified Pedorthic and Podiatry Care | NDIS and DVA Registered Provider | orthogenix.com.au