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OrthoGenix specialises in crafting a diverse range of products tailored to meet individual needs. 

Our products include:

• Bamboo Socks: Designed for patients with diabetes and sensitive feet, our bamboo socks offer unmatched comfort and quality.
• Custom-Made Shoes: Our shoes are expertly crafted to blend style with optimal support and functionality, tailored to each individual's requirements.
• Custom-Made and Prefabricated Carbon Ankle-Foot Orthosis (AFOs): We offer both custom-made and prefabricated carbon AFOs, providing the perfect balance of support and mobility for enhanced confidence in movement.
• Custom-Made Insoles: Utilising advanced 3D printing technology and high-quality materials, our custom-made insoles ensure superior comfort and support for patients.
• CAD Design Services: Our expert CAD team digitally designs all assistive medical devices, including shoe-last design, orthotics, AFOs, and footwear upper design, to meet specific patient needs.
• Prefabricated Medical-Grade Shoes, Insoles, and Socks: We supply a wide range of prefabricated medical-grade shoes, insoles, and socks sourced from reputable manufacturers in the USA and Europe, catering to various medical conditions for enhanced comfort and relief.

OrthoGenix is dedicated to providing innovative orthopedic solutions prioritising comfort, functionality, and quality for improved mobility and well-being. To see our comprehensive range, click here.

Becoming a partner with us is simple! Follow these steps:

• Fill out the form: You can initiate the process by sending us your information through our "Partnership" form, via email, or by giving us a call using the contact details provided on our website.
• Await our response: Once we receive your information, our team will promptly reach out to you to discuss the partnership opportunity in further detail.
• Submit Details: Next, you'll be asked to submit specific details or fill out another form tailored to partnership applications. This will help us understand your business needs and how we can collaborate effectively.
• Sign Contracts: After a thorough review and discussion of the terms, we'll provide you with the necessary contracts. Once these are signed by both parties, you'll be officially onboarded as our partner.
• Receive Log-in Credentials: Upon contract signing, you'll receive your unique log-in credentials, granting you access to our partner portal or platform.
• Start Ordering: With your login credentials in hand, you're all set to start ordering and accessing our services as a partner. We'll provide you with any necessary training or support to ensure a smooth transition into our partnership program.

If you have any further questions or require assistance at any stage of the process, feel free to reach out to us. We're here to support you every step of the way on your journey to becoming a valued partner!

At OrthoGenix, partnering with us means aligning with a mission-driven organisation dedicated to revolutionising comfort and mobility. What sets us apart is our unwavering dedication to quality and innovation, ensuring that you have access to the latest advancements.

To place an order for custom items, simply visit our website and navigate to the designated page for custom orders. There, you can select your desired designs and upload the necessary documents such as 3D scans, pictures of your foot, and measurements. Once you've completed the order form, our team will review it and confirm your order. Throughout the production process, our dedicated production team may reach out to you for any necessary discussions or clarifications. Once the final product is ready, we'll provide you with the last design file for your confirmation. Upon your approval, the order will be processed for production. Please note that the overall time frame for completing custom orders typically takes around 4 weeks.

To make an order for non-custom items, simply visit our website and proceed to place your order directly. Upon receiving your order, we will promptly send you confirmation. If the items are in stock, they will be shipped to you the next day. However, if the items are not currently in stock, we will place the order and typically expect delivery within approximately 4 weeks. Rest assured, we strive to expedite the process to ensure you receive your desired items in a timely manner.

Absolutely! At OrthoGenix, we stand behind the quality of our products. We offer warranties and guarantees to provide you with peace of mind:

Manufacturing Defects: We provide a warranty against manufacturing defects. If you encounter any issues related to the manufacturing process, rest assured we'll address them promptly.

General Warranty: Our products are backed by a general warranty lasting for 6 months. This ensures you have ample time to assess and experience the quality and functionality of our items.

Please feel free to contact our customer support team if you have any questions or concerns regarding warranties or guarantees. We're here to ensure your complete satisfaction with OrthoGenix products.

Yes, OrthoGenix offers a range of products designed to cater to individuals of all ages. Whether you're a child, teenager, adult, or senior, our products are crafted to address various orthopedic needs across different stages of life. From orthotic devices to supportive footwear and accessories, we strive to provide solutions that promote comfort, mobility, and overall well-being for individuals of any age group. If you have specific concerns or requirements regarding product suitability for a particular age demographic, please don't hesitate to reach out to our team for personalised assistance.

If you require additional information or support from OrthoGenix, we offer several convenient contact options:

Contact Page:  Visit our contact page to fill out a form with your inquiry. Our team will respond promptly to your message.

1. Email: Reach out to our customer care team via email at customercare@orthogenix.com.au. You can expect a timely response during our business hours.
2. Phone: Prefer to speak directly with a representative? Contact us at 1300 012 023. Our friendly staff are available to assist with any questions or concerns.
3. Helpdesk: Access support through our helpdesk system by submitting your request through the designated platform. Our support team will promptly address your issue.

Professional Support Services: 

• Technical support during treatment
• Personalised assistance in emergencies
• Expert advice and diagnosis
• Remote assistance and troubleshooting
• Management of complaints and returns

For order discussions or research inquiries, feel free to contact us through any of the above channels. Subscribe to our newsletter/blog for the latest updates on our products and services.